Terms of Service

1. Acceptance of terms

By accessing or using WagerMe.gg (the "Platform"), you enter into a participation agreement. If you do not agree, you may not use the Platform. Your first deposit after these terms are published (or your continued use after a material update) is your clear assent, including the entry-fee, refund, and chargeback rules below.

2. Eligibility

• You must be at least 18 years old.
• You must be in a jurisdiction where peer-to-peer, skill-based competition for value is allowed for you.
• The Platform enforces location rules. Attempts to circumvent location or age checks are grounds for account action under section 12 and Tier 2 or 3, as applicable.

3. Account and linked game accounts

You are responsible for your login credentials. You will provide accurate information and keep it current. Game accounts (for example Lichess or Chess.com) may be bound to WagerMe for result verification. You cannot remove a linked game account on your own; legitimate change requests go through support and admin review, with ownership checks where we require them.

4. What you are buying: entry fees, not a bank account

When you add funds, you are paying a competition entry fee for the right to use the Platform to enter skill-based competitions. You are not making a bank deposit. We do not hold your money as a custodian or for your benefit in the way a bank or money transmitter would. All amounts are kept on our systems only as ledger entries under these Terms.

5. Two classes of value: Competition Credits and Winnings Balance

Your account ledger has two non-fungible classes of value (plus escrow for active matches):

• Competition Credits (Class A). These come from entry-fee payments. They are used to place wagers and enter competitions. They are not cash you can walk away with on demand. See section 6 for the per-deposit playthrough and section 7 for the refund window.
• Winnings Balance (Class B). This is value you earned by participating in competitions. Once you complete identity verification (section 9) and are not subject to a hold, freeze, or forfeiture, Winnings Balance is what you can request to withdraw, subject to processing.

Neither class is a security, a stored-value instrument, or a bank product. WagerMe is not a money services business, bank, or money transmitter.

6. Minimum wager (playthrough) requirement per entry fee

Each time you add funds, that payment creates a separate requirement:

• You must use those Competition Credits in wagers totaling the full amount of that payment before the value associated with that deposit becomes part of your Winnings Balance for withdrawal, as the Platform automatically applies in priority order. Only Winnings Balance is available for cash-out, not Class A.
• A wager counts toward the requirement for that deposit when your stake is placed (when funds move into escrow for that match or entry), win or lose.
• You cannot withdraw an entry fee as if it were stored cash. The plain-language line is: Deposited entry fees must be used in wagers. Only the value that has become Winnings Balance can be withdrawn.

7. 24-hour refund window (if you have not played)

You may request a full refund of a specific entry fee within 24 hours of the time the Platform credits that entry fee, if and only if you havenot placed any wager, tournament entry, or other stake that uses any of that entry fee, directly or combined with the same account balance, as determined in our system records. After 24 hours or after the first such stake (whichever is first), that entry fee is non-refundable.

Refunds go to the original payment method where possible and are processed by our payment partner (a third-party processor). They may take several business days to show on your statement. The same 24-hour rule is shown again at checkout before you pay; that screen is a separate, active acknowledgment, not a substitute for this section.

8. 30 days of inactivity: locked credits become platform credit

If you have no wagering or tournament play that advances your account (as logged by the Platform) for 30 consecutive days, then unused, locked Competition Credits (entry fees you have not yet used in wagers) may be converted to non-withdrawable platform credit at our end. Platform credit can still be used to enter skill competitions, but it cannot be refunded to your card or cashed out as a withdrawal.

9. KYC and identity verification (before your first cash-out)

Identity verification (KYC) is required before your first withdrawal of Winnings Balance, not before you pay an entry fee, unless a law in your location forces identity checks before you play; in that case we will tell you in the app before you are allowed to compete for value in that region.

The name on your WagerMe account must match the name on the payout method you request. We may request government ID, proof of address, and proof of payment-method ownership. If you do not complete KYC within 30 days of requesting a withdrawal, your credits remain held on the account (not taken as a penalty) until you complete verification or you cancel the request.

10. Disputes: internal first, 72 hours

Before you file a card chargeback, a bank third-party claim, a payment-network dispute, or a lawsuit, you must open a case through the Platform: for a specific wager, use the in-app dispute / evidence flow; for other billing issues, email support@wagerme.gg. We have 72 hours to respond. Skipping that step and going straight to a bank or network dispute is a separate breach in addition to any other breach, and is addressed under Tier 1 in section 12. Nothing here blocks you from using small-claims or consumer agencies where the law does not require prior arbitration, but the chargeback rule and liquidated-damages terms still apply when you have contractually agreed to this process.

11. How matches and wagers work

• Peer-to-peer; we are not a bookmaker and we do not set odds.
• Stakes are taken from your Competition Credits and Winnings Balance, then sit in competition escrow until the match is settled. Escrow is not a separate bank "your" account; it is a system record of stakes for that contest.
• Results are verified with game data where we can, or with self-report and dispute tools where we cannot. Our dispute process is the internal step required before external escalation (see section 10).
• A platform fee applies to the winner’s payout; see in-product disclosures and Support for current percentages.

12. Prohibited conduct (listed triggers)

These are specific examples. Other fraud or platform abuse is covered by Tier 2 or 3, as it fits the description:

• Cheating, using unauthorized automation, or result manipulation.
• Collusion or contrived outcomes to move value.
• More than one account to game fees, limits, or other users.
• Bypassing geofence, age, or KYC where they apply to you.
• Abuse of the dispute, refund, or evidence systems.
• A chargeback or network dispute in breach of section 10 (this is a separate trigger, Tier 1).

13. Tiered forfeiture and account actions (tied to listed triggers)

This section replaces a generic "we can take your balance for any reason" approach. Each action has a named trigger that must be satisfied before the Platform applies the tier. Forfeited amounts in covered cases are liquidated damages under section 15, not a random fine.

Tier 1: A chargeback or network dispute (trigger)

Trigger we (or our processor) are notified of a card or bank chargeback or a formal payment dispute for any of your entry-fee payments, before or after a settlement with the network.

• Account freeze (automatic): you cannot place new wagers, send new entry fees, or start new withdrawals until Tier 1 is resolved, except where a law makes a refund mandatory in your situation.
• Liquidated hold (pending result): Competition Credits and Winnings Balance are held and not released to withdrawal while the case is open, to cover dispute fees and losses we describe in section 15. If the dispute is resolved in our favor, we restore the credits the agreement allows and lift the freeze. If the dispute is upheld for the cardholder, we forfeit and retain the credits the agreement allows, as liquidated damages under section 15.
• The fact that a chargeback was filed (even if later lost) is also a material breach of the participation agreement. See section 14.

Tier 2: Cheating, collusion, or fraud (trigger)

Trigger after a good-faith investigation, we have specific, recorded evidence (game data, our logs, payment and wager patterns, KYC, dispute files, etc.) that you did one of: cheat, collude, automate unfairly, run multiple accounts for advantage, abuse disputes, or otherwise defraud the competition system.

• Winnings Balance that came from flagged games may be voided and forfeited (liquidated damages under section 15).
• Remaining Competition Credits that are not tied to the fraud (for example, a fresh, unused entry fee) may, at our reasonable, documented option, be returned to the original pay method, once chargebacks and fees are clear.
• Account termination (permanent) is allowed for this tier once the above steps are done.

Tier 3: General Terms breach, not already Tier 1 or 2 (trigger)

Trigger a breach of this agreement (other than Tiers 1 and 2) with specific facts, for example spam, harassment of staff, or credible threats.

• We may block withdrawals only while we verify.
• Within 48 hours of that hold, you get an in-app (and, where we have it, email) message with a clear reason and the rule section we lean on and what to send back.
• Value is held, not forfeit as a default, until the review ends. We then either clear you or move to a higher tier with a new trigger, if the facts require it.

14. Chargeback and payment dispute as its own material breach

Filing a chargeback or a parallel payment dispute with your bank or card (including "friendly" or mistaken disputes) is a material breach of this agreement when you were required to use the internal process first, except where mandatory consumer law gives you a no-fault right you cannot waive. By checking the pay-screen box, you acknowledge you are waiving the right to charge back an entry fee once you have played or once the 24-hour no-play refund window in section 7 is over, other than an error the processor agrees is theirs. We may report suspected fraud to Ethoca, Verifi, and similar services, and to law enforcement, where allowed.

15. Liquidated damages (standalone)

In any case where this agreement allows forfeiture or retention of value after a listed trigger, you and we agree that the amount is reasonable liquidated damages for: chargeback and bank fees, processor reversals, fraud, investigation and operations cost, and harm to our good name, where real damages are hard to pin to an exact dollar. It is not a "fine" in the bad sense, but a measure we agreed in advance, to the full extent the law in your home area allows.

16. Competition Credits and Winnings are not your property; limited license

Until we approve a withdrawal, credits have no fixed cash value you can take to court as "your property." They are a limited, revocable license to use the software and enter the competitions we make available. You cannot sell, transfer, or pledge them, and the Platform may adjust or void them in line with the triggers in these Terms.

17. Account termination, closure, and what is returned

We may end or limit access for breach, risk, or law, using the tier that matches the trigger (sections 12–14). If we end your access for a reason other than Tier 1, 2, or a final forfeiture under those tiers, and the law of your home area requires us to return unused, non-forfeit value, we return what the law allows, usually the part that has already met section 6 and 9, minus legal offsets.

18. Limitation of liability

The Platform is provided as is. We are not liable for losses from: skill outcomes, your own play, your connection, bugs in third-party game sites, or a third person’s act. This section does not carve out your rights the law in your home area cannot waive.

19. Changes to these terms

We may post updated terms and may require a fresh checkout acknowledgment for new entry fees. If the change is material and cuts your rights, we will give a clear notice. Continued use when we have told you the new terms are live is your acceptance for new activity after the change. Entry fees you already posted before a change are governed by the set you accepted for that action, to the maximum the law allows.